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0285150495, 0422 962 166
8/22-24 Norman Street, Peakhurst, NSW 2210
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Best Cosmetics
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  • BRANDS
    • Akachan
    • BeBemon
    • ChuChuBaby
    • Elis
    • GOO.N
      • GOO.N Nappies
      • GOO.N Marshmallow Premium Nappies
      • GOO.N Nappy Pants
      • GOO.N Wipes & Dispensers
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    • Kobayashi
    • Kracie Hadabisei
    • Laurier
    • Lion KireiKirei
    • Mama&Kids
    • MamyPoko
    • Mandom
    • Merries
    • Miki House
      • Miki House Baby Shoes
    • Moony
      • Moony Nappies
      • Natural Moony Organic Cotton Nappies
      • Moony Nappy Pants
      • Natural Moony Organic Cotton Nappy Pants
    • Nepia GENKI
    • Nepia WHITO
    • Natural Moony
    • Pampers
      • Pampers Nappies
      • Pampers Nappy Pants
      • Pampers Premium Care
      • Pampers Premium Nappies
      • Pampers Premium Nappy Pants
    • Pigeon
    • Shiseido
      • SENKA
      • Tsubaki
    • Kao Curel
    • Kao Attack
    • Kao Haiter
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    • Shop-By-Category
      • Body Wash
      • Body Lotion
      • Cleaner and Make up Remover
      • Eye Mask
      • Facial Masks
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      • Lip
      • Skin Care
      • Samples
      • Sun Protection
    • Shop-By-Brand
      • Kao Biore
      • Keana Nadeshiko Japan
      • Kracie Hadabisei Japan
      • LION "KireiKirei"
      • Mama&Kids
      • Mandom Japan
      • Shiseido
      • Unicharm
      • Utena Japan
      • Kao Curel
      • Cow Brand
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      • Laurier
      • Panty Liner
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    • Baby Wipes & Dispensers
      • Akachan
      • GOO.N
      • Merries
      • Moony
      • Pigeon
    • Cleaning & Sterilizing
    • Dental
    • Grooming and Health
    • Hair Care
    • Laundry
    • Lotion
    • Other Baby Care Products
    • Miki House
      • Miki House Shoes
      • Water Bottles
      • Back Packs
      • Bibs
      • Socks
    • Tissue
  • Baby Nappies
    • Baby Nappy Samples
    • BeBeMon
    • GOO.N Nappies
    • GOO.N Marshmallow Premium Nappies
    • Merries Nappies
    • Moony Nappies
    • Natural Moony Organic Cotton Nappies
    • Nepia Whito
    • Pampers Nappies
    • Pampers Premium Nappies
  • Baby Nappy Pants
    • Baby Nappy Pants Samples
    • BeBeMon Pants/Pull Ups
    • GOO.N Adult Pants/Pull Ups
    • GOO.N Pants/Pull Ups
    • MamyPoko Pants/Pull Ups
    • Merries Pants/Pull Ups
    • Moony Pants
    • Natural Moony Organic Cotton Nappy Pants
    • Nepia GENKI Pants/Pull Ups
    • Nepia WHITO Pants/Pull Ups
    • Pampers Pants/Pull Ups
    • Pampers Premium Pants/Pull Ups
    • Pampers Toilet Training Pants
    • Swimming Pants
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    • Body Care
    • Body Wash
    • Cleanser & Makeup Remover
    • Dental
    • Disinfectants/Sterilants Products
    • Eye Mask
    • Face Mask
    • Grooming and Health
    • Hair Care
      • Hair Colour
      • Hair Treatment
      • Shampoo & Conditioner
    • Hand Care
    • Hand Soap
    • Kitchen
    • Laundry
    • Lip
    • Sanitary Pads/Napkins
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  • Home
  • Payment, Delivery, Return and Warranty Policies

Payment, Delivery, Return and Warranty Policies

Payment, Delivery and Return Policies

Payments

We accept:

PayPal

Credit and Debit Cards, including:

Visa

MasterCard

Internet Banking

We do not accept deferred payment online. Items must be paid for immediately by credit card, debit card, PayPal or Internet banking

IMPORTANT!  When making a bank payment, it is important for you to provide order number or customer name when you make the payment:

This information will assist us in processing your order & payment in a timely way.

Delivery

Fastway is our main subcontracted delivery service company. Unfortunately, Fastway is unable to deliver to PO Boxes and Parcel Lockers. For your Shipping address please provide the Physical/Street address.

Metro delivery;              3 - 5 business days

Regional delivery;          5 - 7 business days

Remote delivery;           7 - 14 business days

These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.

Please note, your order may arrive in multiple packages from multiple carriers. Detailed tracking information will be found at your account at www.Bestcosmetics.com.au upon dispatch.

While we always strive to ensure on time delivery, there might be instances when the package may be delivered past the confirmed date.

Bestcosmetics shall not be liable to any person if we decline to supply product(s) for any reason whatsoever. We reserve the right to decline orders without disclosing the reason behind that action.

•      Please note that the delivery fees quoted on our website are based on the most economical shipment methods, we reserve the right to adjust the delivery fees at any time for your purchase orders should the lowest rate or courier method becomes unable.  This applies to customers who pay by bank payment, internet banking, credit card or PayPal. We are not liable for any losses or delays if we can’t reach you through the phone number or email address you provided when placing the order.

•     If the Customer fails to sign or did not request for signature to be obtained on delivery of the Products, the Products shall be left at the delivery address, where courier driver feels it was safe to drop, and be deemed delivered at that point in time. It is the customer`s responsibility to give our company delivery instruction (like Signature required or Do not drop at front door etc), our General instructions to the courier drivers is to drop the boxes at the delivery address if no instructions were given by the customer to do otherwise. The property and risk in the product shall pass to the customer upon delivery to the customer`s delivery address, and when the courier company confirms that it has been delivered to the right address.

•     In case of short or incorrect delivery you need to contact us as soon as possible. Any queries regarding delivery of parcels and the contents will not be considered after 14 days from dispatch date.

Returns

Any faults in any of our products should be reported to us as soon as possible and always in a reasonable time period.

We have the right to seek the return of any faulty goods from the customer and therefore customers should not dispose of any faulty items without first consulting Bestcosmetics. We will determine whether or not it requires the faulty product to be returned or not. If we seem the return of the faulty product we will pay reasonable costs of return and redelivery of the product.

No refunds will be given for goods if you have simply changed your mind unless they have been returned within 28 days of the date of purchase in the original packaging and a receipt or invoice must be provided as to proof of purchase.

Change of mind returns after 28 days will not be accepted.

Returns and/or exchanges for incorrect products ordered or change of mind returns will be at the cost of the customer. This includes courier/postage fees for return products and courier/postage fees for parts sent from us as an exchange (this condition does not apply to faulty products).

If the customer received a free gift as part of a promotion and the product or portion of the product is returned for any reason (unless it was a faulty or defective product) the free gift must be returned along with the unwanted product. Free gifts cannot be returned for refund or exchange and have no cash value of their own.

The liability of Bestcosmetics for any loss, damage or injury arising directly or indirectly from one of our products for non-compliance of any of our products or for any other reason shall not in the event exceed the amount equivalent to the price of the product.

We have the right to change its policy relating the return and refund of products at any time without notice.

All exchanges or returns must be at customer`s cost.

Special conditions when buying Skin Care Products, washing products and some toiletries:

Due to the delicate nature of these kind of products and for hygienic reasons, Bestcosmetics will not accept the return of items from the following categories under the change of mind returns policy under any circumstances, so please choose carefully before ordering.

  • Cosmetics (if hygiene seal is broken)
  • Beauty products
  • Fragrances

 All prices on the website are in AU$ and GST inclusive.

Prices may change without prior notice.

All quotes from Bestcosmetics are valid while stocks last unless stated otherwise.

Specials are subject to availability and while stocks last.

How to return a product ordered on Bestcosmetics Online

Products ordered at Bestcosmetics Online can be returned to our warehouse. You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. For change of mind return/exchange, delivery fee is non-refundable.

You return the item within 28 days of purchase;

You produce your original invoice at the time you return the item

The item is in resaleable condition including that:

It is in its original packaging, including instruction manuals and all accessories;

It is unworn, unopened, unused and in its original condition;

Any sew-in labels are still attached; and

The product is not one on which a change of mind return is not available (see below).

If these requirements are not satisfied Bestcosmetics reserves the right not to accept return or refund for change of mind returns.

Bestcosmetics will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

  • Cosmetics (if hygiene seal is broken)
  • Beauty products
  • Fragrances

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Please note:

Your original Bestcosmetics invoice is the best form of proof of purchase

Refunds will be issued using your original payment method

Damaged or Incorrect Product delivered

We apologise for the inconvenience, we will resend the correct item to you as soon as we can. Contact the Customer Service Centre (9am to 5pm Monday to Friday).

Need Assistance?

Check out our FAQs page

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Copyright © 2021 Best Cosmetics
ABN: 71147714930
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our "Privacy Policy" and and "Payment, Delivery, Return and Warranty Policies" govern Best Cosmetics’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Best Cosmetics’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 8/22-24 Norman St. Peakhurst NSW 2210. Our ABN is 71147714930. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.