Privacy Policy – BestCosmetics Australia
Last updated: 4 April 2026
1. Introduction
BestCosmetics Australia (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from:
👉 www.bestcosmetics.com.au
2. What Personal Information We Collect
We may collect the following types of personal information:
a. Identity & Contact Information
Name
Email address
Phone number
Billing and shipping address
b. Order & Transaction Information
Products purchased
Order history
Payment method (processed securely via third-party providers)
c. Technical Data
IP address
Browser type and device information
Pages visited and interaction data
d. Customer Support Information
Messages submitted via contact forms, live chat, or AI chat
Support enquiries and feedback
3. How We Collect Your Information
We collect personal information when you:
Place an order
Contact us via forms, email, or chat
Use our AI assistant or live chat
Subscribe to newsletters
Browse our website
4. How We Use Your Information
We use your information to:
Process and fulfil orders
Provide customer support
Respond to enquiries
Improve our website and services
Send updates, promotions, or marketing (if you opt-in)
Prevent fraud and ensure security
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website performance
Analyse traffic (e.g., Google Analytics)
Deliver relevant advertising (e.g., Google Ads, Meta/Facebook Pixel)
By continuing to use our website, you consent to our use of cookies as described in this policy, unless you disable them via your browser settings.
6. AI Tools & Live Chat
We use AI-powered tools and live chat systems (including Jotform AI and Tidio) to assist with product recommendations and customer support.
Information you provide through chat may be processed to:
Generate responses
Improve service quality
Maintain support records
For order-related matters (e.g. delivery, refunds), you may be redirected to our customer support team.
7. Third-Party Services
We may share your information with trusted third-party providers, including:
Payment gateways (e.g., Stripe, PayPal)
Shipping and logistics providers
Marketing platforms (e.g., Google, Meta)
AI and customer support tools (e.g., Jotform, Tidio)
These providers only use your information to perform services on our behalf.
8. International Data Transfers
Some of our service providers may store or process personal information overseas, including in countries where their cloud infrastructure is located.
We take reasonable steps to ensure your data is handled securely in accordance with applicable privacy laws.
9. Data Security
We implement appropriate security measures to protect your personal information from misuse, loss, unauthorised access, or disclosure.
However, no method of transmission over the Internet is 100% secure.
10. Access & Correction
You have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete data
Please contact us using the details below.
11. Complaints
If you have a privacy concern, please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
👉 https://www.oaic.gov.au/
12. Children’s Privacy
Our website is intended for parents, guardians, and adult customers, and is not intended for use by children.
We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page.
14. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
📧 Email: info@bestcosmetics.com.au
We aim to respond within 30 days.
15. reCAPTCHA Disclosure
This site is protected by reCAPTCHA and the Google
Privacy Policy and Terms of Service apply:
👉 https://policies.google.com/privacy
👉 https://policies.google.com/terms